Privacy

1. General

This privacy policy (“Privacy Policy”) addresses the processing of your personal data as part of your use of our Website (the “Website”). This processing is carried out by Camperstock as the data controller. Camperstock is a division of Dicar BV with registered office at grote steenweg 2, 2440 Geel (“we”, “us”), registered with the KBO under the number 0434.052.630, in accordance with applicable legislation on the protection of personal data.
Our Website uses cookies and similar technologies. Cookies are small text files placed on a device’s hard drive that contain certain information, some of which may include personal data. For more information regarding our use of cookies, please read our cookie policy.
The Privacy Policy may be changed from time to time. Such changes will be communicated through the Website.

2. Why and what data we process

When you use the Website, we process your personal data. This data may include:
  • Identification data (name, address, email, phone,…).
  • Contact details
  • Company details
  • Your preference for what type of motorhomes
  • Previous bids
  • …
The purpose of this processing and legal basis for it are:
  • The purpose of this processing and legal basis for it are:
  • Using the Website (consent and if applicable legitimate interest)

Why?

  • To improve the visitor’s user experience on the website.
  • To give effect to request for contact
  • Enable sale of motorhomes
  • Enable job application process
In addition to the above purposes, we may also process your personal data:
  • To provide you with the information on products and services you request in a personalized and efficient manner, whether through the Website, email, telephone or social media channels.
  • To process your personal data so that we can provide you with certain Services.
  • For direct marketing purposes, i.e. to provide you with targeted communications, motorhome sales inquiries, offers and other advertisements from us. For this we will seek your express consent via an “opt-in”.
  • To perform statistical analysis to improve our Website and/or Services, or develop new products or services.
  • To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to fulfill their legal obligations.
  • To transfer to the police or judicial authorities as evidence of possible crimes or if there are reasonable suspicions of an unlawful act or crime committed by you through your registration with or use of the Website or the Services.
  • In the context of a possible merger with, acquisition of/by or demerger by a third party, even if that third party is located outside the EEA.

3. With whom we share data

We do not transmit your personal data in an identifiable manner to third parties if this is not required for the operation of the Website, except with your express consent.
We may use third party processors to provide you with the Website. We ensure that third party processors may only process your personal data upon written instructions from us. We ensure that all third party processors are selected with due care to ensure the security and integrity of your personal data.
We may transfer anonymized and/or aggregated data to other organizations that may use this data to improve products and services and to organize the marketing, presentation and sale of customized products and services.
In exceptional cases, based on a court order or mandatory laws or regulations, we may be required to disclose Personal Data. We will try to inform you in advance, unless this is not possible for legal reasons.

4. Where we process data.

We ourselves and our third party processors will only process your identifiable personal data in the EEA.
We may transfer your anonymized and/or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that appropriate safeguards are in place to ensure the security and integrity of your personal data, and that any rights in relation to personal data that you might enjoy under applicable mandatory law are guaranteed and the necessary legal protection mechanism is put in place.

A transfer to outside the EEA takes place via the following organization.
  • Google Analytics – USA (Standard contractual clauses).
  • Hubspot – USA (Standard contractual clauses).

How we process data

  1. We make every effort to process only the personal data necessary to achieve the purposes stated in this Privacy Policy. We will process your personal data in a lawful, fair and transparent manner and make every effort to keep it accurate and up-to-date.
  2. Your personal data will only be processed as long as necessary to achieve the purposes stated in this Privacy Policy or until such time as you withdraw your consent to its processing. Please note that withdrawal of consent may imply that you are no longer able to use all or part of the Website, valuation and/or other services. If you have registered with our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a court or administrative order would prevent us from doing so.
  3. We will take appropriate technical and organizational measures to keep your personal data secure against unauthorized access, theft, accidental loss, manipulation or destruction. Access by our personnel or personnel of our third party processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that care for safety and security are only best-efforts obligations that can never be guaranteed. In case, we may be held liable for damages resulting from erroneous or unlawful use by a third party of your personal data.
  4. We may process your data for our own benefit if and when your registration on the Website or use of the Website or Services may be considered (a) a violation of the terms or intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website or systems of ours due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) in any way illegal or unlawful, discriminatory or offensive.

5. How long do you keep my data?

Retention periods vary depending on when you want to sell. We keep your data:
  • As long as necessary for the purposes for which they are collected and processed.
  • As long as they are necessary to comply with our legal, contractual and judicial obligations and to fulfill our commercial operational activities.

6. Your Rights

  1. You have the right to request access to any personal data we process about you. However, requests for access made with the apparent intention of causing inconvenience or damage to us will not be processed.
  2. You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct many of these details yourself through your profile. If such a request is made, you must also include with this request proof that the personal data for which correction is requested is inaccurate.
  3. You have the right to withdraw your previously given consent to the processing of your personal data. You may withdraw your consent at any time by sending an e-mail using this link
  4. You have the right to request that personal data relating to you be deleted if you withdraw your consent to its processing. However, you should note that a deletion request will be assessed by us in light of legal or regulatory obligations or administrative or court orders that may prevent us from deleting the personal data in question.
  5. In lieu of deletion, you may also request that we restrict the processing of your personal data if (a) you contest the accuracy of such data, (b) the processing is unlawful or (c) the data are no longer necessary for the stated purposes, but you need them to defend yourself in legal proceedings.
  6. You have the right to oppose the processing of personal data if you can demonstrate that there are serious and legitimate reasons related to special circumstances that justify such an opposition. However, if the intended processing is classified as direct marketing, you have the right to oppose such processing free of charge and without justification.
  7. Where your personal data are processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, if technically feasible, you have the right to transfer such data directly to another service provider. The technical feasibility of this will be assessed solely by us.

7. Filing a complaint

If you have a complaint (or would like more information) about the processing of your personal data by us, you can always contact us at the email address in this link

If you remain dissatisfied with our response, you are free to file a complaint with the competent data protection authority. For Belgium, you can file a complaint at the Gegevensbeschermingsautoriteit

8. Details of our Data Protection Officer (dpo)

Louis Van Eyck, Managing Director and DPO, click here for email